Help Center

Welcome to the Asia Pro Equip (A.P.E) help center. Below you will find quick answers regarding our local B2B procurement process, logistics, and technical support.

Quotations and ordering

How do I request a formal quotation? Use the "Request a quote" button on any product page, or email us directly with your company details. Our sales engineering team will respond within 24 hours.

Are your product prices inclusive of local taxes? No. All listed or quoted prices are exclusive of local taxes (such as GST in Singapore or SST in Malaysia) unless explicitly stated in your formal invoice.

Can I purchase single units for personal use? A.P.E strictly serves the Business-to-Business (B2B) sector. We supply heavy-duty tools to M&E contractors, steel fabricators, and industrial projects. Minimum order quantities (MOQ) or corporate verification may apply.

Local delivery and logistics

How quickly can you deliver heavy machinery? Because we maintain local warehouses in Singapore and Malaysia, ready-stock items are typically dispatched via our local trucking partners within 1 to 3 business days after PO and payment confirmation.

Can I collect the equipment myself? Yes. Self-collection from our designated local warehouses is permitted. Please inform our sales team during the RFQ process so we can prepare the gate pass and waive any delivery fees.

Technical support and warranty

Do you provide on-site operational training? We supply the equipment but do not provide on-site training. Our tools must be operated exclusively by trained professionals.

What is the procedure for defective items (DOA)? If an item arrives with a manufacturing defect, notify our local support team in writing within 7 days. Include clear photos and videos. We will evaluate the claim and arrange for replacement parts or a unit exchange directly from our local stock.

Where can I get technical specifications or user manuals? Printed manuals are included with the equipment. If you require digital PDF copies, technical drawings, or CE certifications for your project documentation, please contact our technical support team.