Refunds

At Asia Pro Equip (A.P.E), we supply heavy-duty industrial machinery designed for rigorous professional environments. Operating with local warehouses in Singapore and Malaysia, our transactions are strictly Business-to-Business (B2B). We believe in absolute fairness if a manufacturing error occurs, but we do not accommodate general retail "change of mind" return scenarios.

General B2B principles

Due to the heavy and technical nature of our equipment, we do not offer refunds or returns for "change of mind", "wrong item ordered by mistake", or "project cancellation". All local Purchase Orders (POs) are considered final once payment is confirmed and the goods have left our local facility.

Eligible conditions for a refund

A refund or partial refund will only be considered under the following strict conditions:

• Incorrect item delivered: If the delivered item significantly deviates from the specifications stated in your confirmed PO (e.g., ordering a double-acting cylinder but receiving a single-acting one from our warehouse).

• Defective on arrival (DOA): If the equipment is proven to have a severe manufacturing defect upon unboxing and our local technical team cannot provide replacement parts or a replacement unit within a reasonable timeframe.

Non-refundable scenarios

To ensure mutual fairness and technical integrity, A.P.E will strictly reject any refund claims if:

• Operational misuse: The equipment shows signs of being pushed beyond its rated limits (e.g., pressurizing a pump beyond 700 Bar without a safety valve, or using magnetic drills on unsupported steel surfaces causing motor burnout).

• Field use and modification: The tool has been visibly used on-site, modified, disassembled, or lacks its original factory packaging and manuals.

• Transit damage under self-collection: If the buyer opts for "Self-collection" or arranges their own third-party transport from our Singapore or Malaysia warehouses, A.P.E is not liable for any damages sustained during local transit.

Refund processing and local logistics

If a refund or return is mutually agreed upon by A.P.E management:

• Restocking fee: A minimum 20% restocking fee will be deducted from the refund amount to cover administrative, repacking, and technical testing costs at our facility.

• Return logistics: The buyer is fully responsible for arranging and paying for the local transport required to return the heavy equipment safely to our designated warehouse in Singapore or Malaysia. Original delivery charges are non-refundable.

• Payment method: Approved refunds will only be processed via original bank transfer to the purchasing company’s registered bank account. Processing may take 7 to 14 business days upon our receipt and technical inspection of the returned goods.

Claim procedure

To initiate a valid claim, your purchasing officer must contact our local support team within 7 days of receiving the equipment. The claim must include your PO number, clear video evidence of the unboxing, and detailed photos of the alleged defect. Claims submitted without technical proof or beyond the 7-day window will be automatically rejected.