Legal Notice

This legal notice regulates the access and use of the website www.asiaproequip.com.

Intellectual property and trademarks

All contents comprising this website are the exclusive property of Asia Pro Equip or its manufacturers. The names "Asia Pro Equip", "A.P.E", "Kamiko", and their respective logos are proprietary brands. Unauthorized extraction or commercial use of our technical content is prohibited.

Disclaimer of liability

The information provided on www.asiaproequip.com is intended for general informational purposes. While we make every effort to keep the technical data accurate, we make no implied warranties about completeness or reliability. Buyers must independently verify all specifications (such as tonnage and pressure) prior to executing a Purchase Order.

Governing law

This legal notice and all issues regarding this website are governed by the laws of Vietnam.

Help center

Welcome to the Asia Pro Equip (A.P.E) help center. Below you will find quick answers regarding our local B2B procurement process.

Quotations and ordering

How do I request a formal quotation? Use the "Request a Quote" button on any product page, or email us directly with your company details. Our sales engineering team will respond within 24 hours.

Are your product prices inclusive of local taxes? No. All listed or quoted prices are exclusive of local taxes (such as GST in Singapore or SST in Malaysia) unless explicitly stated in your formal invoice.

Local delivery and logistics

How quickly can you deliver heavy machinery? Because we maintain local warehouses in Singapore and Malaysia, ready-stock items are typically dispatched via our local trucking partners within 1 to 3 business days after PO and payment confirmation.

Can I collect the equipment myself? Yes. Self-collection from our designated local warehouses is permitted. Please inform our sales team during the RFQ process so we can prepare the gate pass and waiving delivery fees.

Technical support and warranty

Do you provide on-site operational training? We supply the equipment but do not provide on-site training. Our tools must be operated exclusively by trained professionals.

What is the procedure for defective items (DOA)? If an item arrives with a manufacturing defect, notify our local support team in writing within 7 days. Include clear photos and videos. We will evaluate the claim and arrange for replacement parts or a unit exchange directly from our local stock.